carerswa.asn.au This is the peak body that represents the needs and interests of carers in Western Australia.
Access Foundation is committed to providing the best services possible to everyone. We understand that sometimes things don’t go as planned, if any of the NDIS services provided to you, by us are not up to your expectations or there is a way in which we can do it better for you, please send us your feedback or suggestions. We will appreciate your time and effort in helping us to improve. All feedbacks are taken on board and followed up by an appropriate staff member. We take quick and appropriate action to improve our services. Access Foundation accommodates multiple ways to get in contact, please see our details below
We will let you know about all the ways you can provide feedback or make a complaint if you are not happy with the services we provide.
At Access Foundation, we are dedicated to the following:
Providing quality services that meet the customer satisfaction
Encourage the customers to give their best and tell them how they can improve
Listening to the customer feedback and complaints
Investing all the protests in a fair manner
Resolve the complaints and improve our services to serve better
As a customer, if you are not satisfied with the services and want better services, you can recommend to us the changes you are looking for. You can immediately reach out if you think something is not working for you. Addressing the complaints and responding to them is an integral part of our job.
Any feedback or complaint raised by any of the participants in private, and we make sure to share and discuss it with only those involved in the complaint.
We make sure to investigate every complaint and provide feedback to you. However, you should also understand that it takes some time for us to get back to you.